Job Information -

Position Summary/Essential Functions:

• Has responsibility to provide technical input and guidance to product development with long-term business and organizational impact.
• Is responsible for technical scope, cost, and schedule management of assigned projects/tasks.
• Plans, schedules, and coordinates efforts in conjunction with OEM project teams and is accountable to meet team performance to project objectives.
• Serves as a technical advisor on major projects.
• Acts as the primary point-of- contact on complex technical projects of significant scope and broad product, technology investment, integration challenges, and major customer impact.
• Self-directed with minimum supervision. Has significant interaction with customers and senior technical community.

Responsibilities:

• Customer Support Engineer who will act as technical point of contact for fielded products, respond to internal / external customer technical inquiries in a timely manner.
• Supports engineering evaluations and initiate repair / overhaul maintenance procedures for FAA part 145 repair station.
• Updates and initiate technical publications such as Component Maintenance Manual (CMM), Service Bulletin (SB) and Service Letter (SL).
• Leads engineering investigations, exercise root cause investigations, collaborates with cross-functional teams and Type Certificate Holders (THC), such as Airbus and Boeing, to drive to resolution.
• Maintains frequent customer interface to present project status; determines feasibility of changing customer requirements and may propose and/or facilitates status meetings and present product improvements to air-framers as well as global operators.
• Continuously monitors performance and reliability of fielded products. Investigate emerging return trends. Utilizes comprehensive knowledge of system engineering theories, analysis techniques (FEA, etc…), principles, and industry practices and policies, specifically in engine, fuel, lubrication, and thermal management.
• Strengthens customer relationship and work to gain customer confidence in program.
• Seeks and propose business growth opportunities via suggestions for product improvements and retrofits.
• Be reachable to respond to Aircraft on Ground (AOG) urgent customer requests outside of business hours in a timely manner.
• Availability to travel for training or technical support of customers worldwide (10%).
• Ensures consistent engineering standards, processes, and documentation methods are used in project deliverables.
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and/or participating in professional associations.

Essential Functions:

• Technical Publications Management
• Manages, edits, and initiates technical publications such as Component Maintenance Manuals (CMM), Vendor Service Bulletins (VSB), and Service Letters (SL).
• Initiates communication to operators through Service Letters (SL).
• Develops and issues instructions for work required to operators via Vendor Service Bulletins (VSB).
• Engineering Investigations & Root Cause Analysis
• Leads engineering investigations on fielded products.
• Initiates root cause investigations and collaborates with cross-functional teams and external customers to drive resolution.
• Creates and maintains project plans, defines milestones, and ensures progress is tracked and communicated.
• Determines project phases and requests necessary resources.
• Prepares and presents progress updates to airframers and global operators.
• Project Engineering
• Facilitates status meetings to review and manage running action item lists (RAIL) involving design, quality, and product support teams.
• Contributes to the development of supporting documentation including procedures and technical reports.
• Reliability Monitoring
• Continuously monitors the health and reliability of fielded products.
• Professional Development
• Maintains professional and technical knowledge by attending educational workshops, reviewing technical publications, benchmarking best practices, and participating in professional associations

During this engagement, Supplier will perform the following services (the “Services”): on a variety of flight control components:

• Primarily serves on Material Review Board (MRB) and provides technical evaluation of discrepant hardware and recommends disposition for the hardware (use as is, repair, rework, scrap) based on design requirements, application, and engineering expertise.
• In a secondary role, serves as Repair and Salvage Center (RSC) Engineer, performing Material Review for aftermarket components.
• Provides technical evaluation of discrepant hardware and recommends disposition for the hardware (use as is, repair, rework, scrap) based on design requirements, application, and engineering expertise.
• Must be well versed in manufacturing processes and work closely with stress, manufacturing and quality engineers to define root cause and implement corrective actions.
• Supports continuous improvement events.
• Develops and recommends solutions to hardware discrepancies for complex or specialized components, to ensure that design objectives are met.
• Applies engineering principles in product evaluations.
• Provides technical expertise and leadership in an engineering discipline, product, or systems field.
• Researches and carries out complex engineering assignments that result in the introduction of new technologies, products, or processes.
• Contributes to and has responsibility for the completion of significant assignments with broad product, technology, customer, and strategic business impact.
• Develops and recommends solutions to unique technical challenges.

Scope of work includes (but not limited to):

• Develops conceptual and detailed product repairs by analyzing performance and customer requirements. Investigates design factors such as function, materials, performance, interchangeability, cost (non-recurring and recurring), operational efficiency, and contractual requirements.
• Applies scientific analysis and GD&T to predict and measure the outcome and consequence of hardware discrepancies. Interprets and validates test or measurement results for accuracy and precision. Recommends product test procedures and parameters to achieve customer and product reliability and safety standards (e.g. failure analysis).
• Provides expert technical information concerning manufacturing or processing techniques, materials, properties, and process advantages and limitations which affect long range plant and product engineering planning by carefully analyzing and applying advanced engineering and scientific concepts.
• Communicates and coordinates with other technical resources to provide recommendations, lessons learned, methods for problem-solving, analysis methodology, etc. to maximize contribution to multiple projects or programs.

Key Responsibilities

Document Management

• Maintain and organize engineering documents, drawings, specifications, and technical manuals to ensure accuracy and easy accessibility.

Project Support

• Assist with project scheduling, track progress, and update stakeholders on milestones and deadlines.

Communication

• Serve as a point of contact for the engineering department, respond to inquiries, and facilitate communication between teams.

Administrative Tasks

• Handle correspondence, prepare reports and presentations, manage calendars, schedule meetings, and coordinate travel arrangements.

Record Keeping

• Maintain financial and other records, ensuring data accuracy and easy access.

Quality Assurance Support

• Assist with quality audits and inspections, ensuring compliance with established procedures.

Procurement Assistance

• Support resource allocation and procurement activities for engineering projects.

Office Management

• Order and maintain office supplies, manage equipment, and ensure smooth daily operations of the engineering office.